What is Digital Voice?
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Security & Backup
Apps & Features
Future Proof Your Business
Hassle Free Number Porting
Wan Active Partner With 3CX
How Does Pricing Work With Digital Voice?
Host Your Own PBX Get 1 Year Free
Just choose the package above. Call us on 01234 938 455 (9am -6pm Mon-Sun).
Yes all prices above include VAT.
Yes in most cases but some phone numbers with certain features cannot be ported. This include those numbers with ISDN, Feature Line, Payphones, DDI and Remote Call Forward. Wan active will inform you by email that your number cannot be transferred.
You can transfer your phone number from your current communications supplier at any time after you subscribe to Wan active service. The actions you perform to transfer your phone number depends on whether your services are supplied by a cable provider or non-cable provider. Regardless, prior to the transfer, do not cancel your existing service because you will lose the phone number that you want to transfer.
When you transfer your phone number from a cable provider, such as Virgin Media, you can experience minimal disruption to your telephone service on the day that phone number is received by Wan active. Once the phone number is released by your previous supplier, your service with that supplier will be cancelled. You will not experience any interruption to your broadband services, as the number transfer is unrelated.
When you transfer your number from a non-cable provider such as BT, your setup determine the steps you must follow:
- Primary or Only Line with ADSL or FTTC Broadband
- Secondary Line Without ADSL or FTTC Broadband
- Secondary Line with ADSL or FTTC Broadband
Primary or Only Line with ADSL or FTTC Broadband
To maintain both your broadband and Wan active service, you must keep a traditional telephone landline. This is because the industry treats a request to transfer a phone number as request to cancel both the landline and broadband service. To avoid an interruption in your services, complete the following before you request to transfer the number to Wan active:
- Request that your landline supplier install another telephone landline.
- Contact your broadband provider and ask them to the move your internet connection to the newly installed telephone landline.
- Submit a request to transfer your phone number to Wan active once your new landline has been moved to your broadband internet connection.
You can transfer your number to Wan active without taking any other action. When the transfer is complete, the line attached to the transferred number will be cancelled.
Once the port to Wan active is complete, the secondary landline will be cancelled with the current supplier.
- If you want to cancel the broadband connection, contact your broadband supplier.
- If you want to keep the broadband connection, request that your landline supplier install another telephone line and then contact your broadband supplier to move your internet connection to the newly installed landline.
A simultaneous call is a single call calculated “end-to-end”.
* A call from any entity to any other entity (extension, gateway line, provider line, DR, queue, whatever) is a SINGLE call.
* An inbound call over a gateway to an extension is a SINGLE call.
* An inbound call over a provider to an extension is a SINGLE call.
* An inbound call over a gateway/provider to a Queue is a SINGLE call – so if there are 5 people waiting in a queue, that’s FIVE calls.
* An inbound call over a gateway/provider to a DR (while it is connected to the DR) is a SINGLE call. When the PBX needs to transfer this call to some other destination (user presses some option, for example), the PBX puts the call on hold, makes a SECOND call to the new destination – meaning that for now these are 2 calls. When the transfer is completed, the PBX effectively joins the two calls together into a SINGLE session, bring the license utilization back to a SINGLE call
* An inbound call over a provider, forwarded across a bridge, to reach an extension on the other side of the bridge, will be a SINGLE call for EACH PBX at each end of the bridge.
Digital voice is based on a licence setup which is renews annually. This licence based on the number of simultaneous calls required that routes through our system. Our hosted version is based on C3X PBX being managed and hosted by us.
When you place a 999/112 call within England, Wales, Scotland and Northern Ireland from a 3CX Softphone or web client your call will be routed to the Emergency Services call centre. When the centre receives your call, the operator will not have your address and may not have your phone number on hand, thus you must provide that information in order to assist the operator in determining where to route your call.
If you use the Service outside England, Wales, Scotland and Northern Ireland you will not be able to call Emergency Services in the country where you are located.
No digital voice is not included with any of our broadband services this is because we treat broadband and digital voice (VoIP) as two separate products.
If you wish to have a separate internet connection for VoIP we can provide a line at a discounted rate.