You can transfer your phone number from your current communications supplier at any time after you subscribe to Wan active service. The actions you perform to transfer your phone number depends on whether your services are supplied by a cable provider or non-cable provider. Regardless, prior to the transfer, do not cancel your existing service because you will lose the phone number that you want to transfer.
When you transfer your phone number from a cable provider, such as Virgin Media, you can experience minimal disruption to your telephone service on the day that phone number is received by Wan active. Once the phone number is released by your previous supplier, your service with that supplier will be cancelled. You will not experience any interruption to your broadband services, as the number transfer is unrelated.
When you transfer your number from a non-cable provider such as BT, your setup determine the steps you must follow:
- Primary or Only Line with ADSL or FTTC Broadband
- Secondary Line Without ADSL or FTTC Broadband
- Secondary Line with ADSL or FTTC Broadband
Primary or Only Line with ADSL or FTTC Broadband
To maintain both your broadband and Wan active service, you must keep a traditional telephone landline. This is because the industry treats a request to transfer a phone number as request to cancel both the landline and broadband service. To avoid an interruption in your services, complete the following before you request to transfer the number to Wan active:
- Request that your landline supplier install another telephone landline.
- Contact your broadband provider and ask them to the move your internet connection to the newly installed telephone landline.
- Submit a request to transfer your phone number to Wan active once your new landline has been moved to your broadband internet connection.
Secondary Line Without ADSL or FTTC Broadband
You can transfer your number to Wan active without taking any other action. When the transfer is complete, the line attached to the transferred number will be cancelled.
Secondary Line with ADSL or FTTC Broadband
Once the port to Wan active is complete, the secondary landline will be cancelled with the current supplier.
- If you want to cancel the broadband connection, contact your broadband supplier.
- If you want to keep the broadband connection, request that your landline supplier install another telephone line and then contact your broadband supplier to move your internet connection to the newly installed landline.