Microsoft Teams Direct Routing

What is Microsoft Teams Direct Routing?

Direct Routing allows businesses to make, receive and transfer calls to and from Teams like a traditional PBX system using SIP trunks to route the calls.

Direct Routing lets customers retain their existing PSTN or SIP Trunks but also gives the choice to connect Teams to a variety of telephony providers to route inbound and outbound phone calls in Teams. By connecting to Wan Active SIP Trunks ensures your customers have reliable voice services together with improved flexibility and support.

The Benefits

Unify your Communications

Bring together your internal and external communications; phone calls, video, chat, file & screen sharing into one application.


Wan Active direct routing delivery method is the same as your present SIP or PSTN provider and not per user.

Save Time & Money

Get a more cost-effective option to Microsoft Calling Plans with a number of different commercial options to meet your needs.

Seamless Migration

Teams may not meet all requirements from day one. We simultaneously deliver calls to both Teams and your telephony application providing the best of both worlds.

Hassle Free Number Porting

Keep existing numbers together with any new ones. Our dedicated provisioning team will look after the process making it hassle free.

Built In Fraud Detection

By default, we turn on fraud detection for all services. Providing timely response and notification to fraud attempts.

Future Proof your Business

PSTN services will be turned off in 2025, all businesses will have to move to a SIP Trunk based telephone application or hosted telephone application.

Facilitate a Global Workforce

Teams is the go-to collaboration tool, make it easy for customers to connect wherever they are.

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