Why Choose Wan Active?

We're Honest

As you will have noticed, we have very honest pricing on our web site – we don’t have silly special offers with 6 months free that tie you in for 18 months or 24 months

 

We try to run services without a minimum term where our carriers allow us – we want people to stay because we are doing a good job not because they are tied in. It can, however, be tricky to explain why you would get services from us. So here are a few questions to ask yourself or your ISP…

dispute

We don't have overseas call centres

We don’t use an overseas call centre, in fact we don’t really run a call centre as such.

We have skilled, technical people, with English as a first language, directly employed by us, based in our offices in Bedford, Bedfordshire.

No Script

Our tech support staff are not following a script. They have access to detailed line monitoring and diagnostics tests.

Whilst “turning it off and back on again” can be valid, it is far from our standard response. Our support staff have training in low level protocols and understand networking. They have seen the equipment we use, and have even visited a telephone exchange and seen how equipment connects together and understand how things work for real.

Email ,Phone or social media

We aren’t just contactable by phone, we deal with customers in whatever way they find comfortable.

We can work with customers using telephone, email, live chat,  twitter, and facebook. Whilst our support hours are nine to six, we have a dedicated out of hours team.  We care about our service and our customers.

You're not just a number

You’re not a number as to other competitors, We pride on giving everyone unique customer services, to they’re own situation.

Your Dream. Our Mission.

We Believe In Hard Work And Dedication

Want To Boost Your IT Connectivity Today?

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