Why Choose Wan Active?
As you will have noticed, we have very honest pricing on our web site – we don’t have silly special offers with 6 months free that tie you in for 18 months or 24 months
We try to run services without a minimum term where our carriers allow us – we want people to stay because we are doing a good job not because they are tied in. It can, however, be tricky to explain why you would get services from us. So here are a few questions to ask yourself or your ISP…
We don't have overseas call centres
We don’t use an overseas call centre, in fact we don’t really run a call centre as such.
We have skilled, technical people, with English as a first language, directly employed by us, based in our offices in Bedford, Bedfordshire.
Our tech support staff are not following a script. They have access to detailed line monitoring and diagnostics tests.
Whilst “turning it off and back on again” can be valid, it is far from our standard response. Our support staff have training in low level protocols and understand networking. They have seen the equipment we use, and have even visited a telephone exchange and seen how equipment connects together and understand how things work for real.
Email ,Phone or social media
We aren’t just contactable by phone, we deal with customers in whatever way they find comfortable.
We can work with customers using telephone, email, live chat, twitter, and facebook. Whilst our support hours are nine to six, we have a dedicated out of hours team. We care about our service and our customers.
You're not just a number
You’re not a number as to other competitors, We pride on giving everyone unique customer services, to they’re own situation.